Frequently Asked Questions...
Pay Your Rent Online
Emergencies/Maintenance Emergencies
Laundry Services
Amenities
Utilities/Cable
Parking
Renters Insurance Questions
Pet Policy
Noise Complaints
Lease Questions
Pay Your Rent Online
How do you pay your rent online?
Emergencies/Maintenance Emergencies
What do you do when you have an emergency?
If you have a medical emergency call 911 immediately.
If you have a maintenance emergency during office hours contact the Rental Office (301-869-1200) and a maintenance technician will be dispatched to your home.
If you have an after-hours maintenance emergency, contact the Rental Office (301-869-1200,) to speak to live operator. Give the operator your name, building number and apartment number, contact number, and brief description of the maintenance emergency and she/he will send a maintenance technician to your home.
Who do i call if the after-hours maintenace emergency line is not working?
In the event that the after-hours emergency line is not working due to a power outage etc. you may contact 301-421-4713. This is our alternative number. Please follow the voice prompts to reach a live operator.
What is considered a maintenance emergency?
Maintenance Emergencies on the weekends, after hours or holidays consist of sewer backups, floods, fire (please contact fire department if you have a fire), no air conditioning, no heat, gas fumes, no electricity, clogged toilet (if you have only one bathroom), and a clogged kitchen sink Refrigerator not working, broken window, front door lock broken.
Is there an additional fee for a maintenance emergency?
There are no additional fees for maintenance emergencies other than a lock out. Unless damage is tenant neglect or abuse.
What happens if I get locked out of my apartment?
If you are locked out during office hours, come to the Rental Office. You will have to verify that you are a leaseholder, once that is verified then a spare key will be provided. The resident is required to return the key the same day that it was issued before the Rental Office closes.
If you are locked out after-hours call the Rental Office (301-869-1200, press 2) to speak with a live operator and she/he will dispatch a Maintenance Technician. There is a $25.00 lock-out fee required upon re-entry of your apartment. This is made payable either by cash or personal check to the Maintenance Technician who assisted you.
What happens if i get locked out of my buidling during a power outage?
If the power goes out in your building the front door of the building will on into a Fail Safe Mode. You will still have access to your building.
Laundry Services
What happens if the washer or dryers malfunctions?
Contact 1-800-MAC-GRAY. Tell them your building number and the sticker number of the machine (labeled on each machine) and they will dispatch a repairman.
What happens if the coins get stuck in the coin dispenser?
Contact 1-800-MAC-GRAY. Tell them your building number and the sticker number of the machine (labeled on each machine) and they will dispatch a repairman.
Amenities
Who can use the Clubhouse?
Clubhouse is available to all residents 24 hours /7 days a week by using your building fob.
What are the Fitness Center hours?
Fitness Center is available to all residents 18 years or older, 24 hours /7 days a week by using your building fob.
What are the Indoor Swimming pool hours?
Open Labor Day to Memorial Day.
Hours of Operation: Mondays & Tuesdays closed. Wednesday-Friday 4pm to 9pm; Sat-Sun 12pm to 9pm
What are the Outdoor Swimming pool hours?
Open Memorial Day to Labor Day.
Hours of Operation: Mondays closed. Tues, Wed, Thurs 4pm to 8pm Fri, Sat, Sun 12pm to 8pm
Who is allowed to receive pool passes?
All leaseholders and approved occupants are permitted pool passes. Each apartment is given one (1) guest pass for the year.
How much is a guest pool pass?
Additional guest passes are $2.00 per child / $3.00 per adult able by check or money order. NO CASH
Will there be a resident pool party this year?
The annual resident pool party will be held mid-summer. Visit the Brighton Village website for updates and details
Utilities/Cable
What are the forms do I need to fill out for Washington Gas and Pepco?
Washington Gas form
Pepco form
*Note: Washington Gas and Pepco will not address resident accounts with Management. It’s imperative that the resident contacts each company within 72 hours of move-in.
Are we allowed to have satellites?
Satellite and Antenna Addendum
See addendum for details pertaining to the policy.
How do I get Cable TV?
You can contact Comcast 1-800-Comcast to receive the latest incentives on cable services. See Here
Parking
What is the parking policy?
What happens if my car gets towed? What do I do?
If your vehicle is not in the spot you remember parking it, you may call Anchor Towing at 301-309-1500 to arrange a time to pick up your vehicle. Brighton Village is not responsible for the towing.
Renter Insurance Questions
Are we required to have Renter's Insurance?
Renter’s Insurance is optional but we strongly recommend it. If you do not have renter’s insurance and your personal items are damaged due to a flood, fire, natural disaster then it’s the resident’s responsibility to replace those items at the resident’s expense.
Do you have any recommendations?
Pet Policy
What is the Pet Policy?
We allow cats only and a maximum of 2 cats per apartment. If you are interested in having a cat you must submit you cat’s current vet papers along with a picture of the cat. See Pet Addendum for rules and regulations.
The cat deposit is $150 refundable fee that is due at the time you bring your vet papers to the office. This is a one time fee and we do not charge a monthly fee.
What happens if I get a cat during mid-lease?
The same policy applies above.
What are your pet restrictions?
Brighton Village permits cats only and a maximum of two cats per apartment.
Noise Complaints
What is the policy on Noise Complaints?
Policy: Lease: 10. Unlawful Use, Disturbances:
i. “Furthermore, Tenant shall not make or permit to be made any disturbing noises or do or permit any act which will unreasonably interfere with the rights, comforts or convenience of other tenants. Tenant shall not play or suffer to be played any musical instrument, radio or television in the Premises before 7:00 a.m. or after 11:00 p.m. that may disturb other tenants. At all times, Tenant shall keep the volume of any radio, television or musical instrument in the Premises sufficiently reduced so as not to disturb other tenants in the building; and shall not conduct or permit to be conducted vocal or instrumental practice or instruction or operate any power tool or radio transmitter at any time. Tenant shall install adequate carpeting or rugs to cover at least eighty percent (80%) of the floor area of the Premises within thirty (30) days of occupancy to eliminate all unnecessary noise unless wall to wall carpet is provided by Landlord. Tenant shall not harass or disturb any employee or agent of Landlord, any other tenant, any occupant of any other premises, or any invitee or guest of any other tenant, nor shall Tenant permit or allow any occupant of the
ii. Premises, or any invitee or guest of Tenant, to engage in any such harassment or disturbance.
Recommendation: If you have a noise compliant, contact neighbor first. If further involvement is necessary, then the resident may submit the complaint in writing to the Management Office. The Management Office will send a letter to resident who caused the noise.
Can I call the police?
If the noise compliant occurs after-hours you may call the Non-Emergency Police at 301-258-6400.
Lease Questions
What is the vacate policy?
Vacate Notice Disclaimer Policy
Notice to Vacate Form
*Note: Vacate Notices have to be hand delivered to the Rental Office.
What is the Lease Renewal policy?
Policy: Management will send the resident a lease renewal letter 90-days prior to your expiration date. Resident has the option to renew their lease for two years, 12-months, 6-months, month to month, or vacate (vacate notices have to be hand delivered to the Management Office).
When do I have to notify Management of my decision to renew or vacate?
The resident must notify Management 60 days prior to lease expiration.
What forms do I have to fill out?
If you choose to renew, return the signed renewal letter to the Rental Office.
If you choose to vacate, you may fill out a vacate notice and submit it to the Rental Office. It must be received by the 1st of the month to be in effect for that month and the month after.
My roommate wants to move out. What do I need to do?
Policy: Does not want to get a new roommate.
If the current resident does not wish to replace the roommate, then the remaining resident must re-qualify for the town home on their own and be processed as a new applicant.
Which means they need to fill out a new application, pay application fee and be processed through the credit/criminal background checks.
The roommate leaving needs to fill out a Roommate Relinquish Form
Policy: Wants to get a new roommate.
There will be no need to re-qualify the current resident as long as they have no late payment or returned check within the last 12 months.
The new roommate should be processed as a new applicant.
Which means the new resident needs to fill out a new application, pay application fee, pay a processing fee of $150.00 and be processed through the credit/criminal background checks.
The roommate leaving needs to fill out a Roommate Relinquish Form.
If there are additional questions you would like posted on the website, please email the Property Manager at peanes@brightonvillage.net
